Wi-Fi & connectivity

[galilio]

My Roku TV, which is less than a year old, is displaying error message 014.40 and not connecting to the internet, all of the sudden. It finds the internet just fine, but won’t connect to it. It won’t connect to my phone hotspot either. I’ve tried unplugging the TV, clearing the cache, factory resetting it, resetting the router, restarting the system multiple times, and nothing seems to work. The Ethernet MAC and IP addresses are both all zeroes. Do I have a faulty TV?

[RokuTakashi · Accepted solution]

Hi @galilio,

Greetings and Welcome to the Roku Community!

We understand that you're having network issues with your Roku TV, and the issue has been persistent despite the troubleshooting steps you've taken. Could you please tell us if what brand is your Roku TV?

In the meantime, you visit our support article for more information about the network issue you're having at this ink: What should I do if I cannot connect to my home network or the internet?

Please keep us posted, and we'll assist you further.

All the best,
Kash

[RokuArjiemar]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team