Wi-Fi & connectivity

[galilio]

My Roku TV, which is less than a year old, is displaying error message 014.40 and not connecting to the internet, all of the sudden. It finds the internet just fine, but won’t connect to it. It won’t connect to my phone hotspot either. I’ve tried unplugging the TV, clearing the cache, factory resetting it, resetting the router, restarting the system multiple times, and nothing seems to work. The Ethernet MAC and IP addresses are both all zeroes. Do I have a faulty TV?

[RokuTakashi · Accepted solution]

Hi @galilio,

Greetings and Welcome to the Roku Community!

We understand that you're having network issues with your Roku TV, and the issue has been persistent despite the troubleshooting steps you've taken. Could you please tell us if what brand is your Roku TV?

In the meantime, you visit our support article for more information about the network issue you're having at this ink: What should I do if I cannot connect to my home network or the internet?

Please keep us posted, and we'll assist you further.

All the best,
Kash