Wi-Fi & connectivity

[Niko689484]

Hi i recently bought roku express 4k for when im working and want to connect it on my hotspot but it wont let me, anyone ever had this issue ? 

[RokuJharra-Q · Accepted solution]

Thanks for posting here in the Roku community, @Niko689484!

We understand you're having trouble connecting your Roku Express 4K to your mobile hotspot. We're here to help.

Please note that a stable internet connection is required to activate Roku devices. 

Could you please try connecting to a different network? We also recommend restarting your phone and checking if the connection is stable. Let us know if you can connect the device successfully or if you receive any error codes.

For additional information, visit our support website, which provides information on how to improve your Roku streaming device's Wi-Fi or wireless internet connection.

Hope you'll find this info useful. Let us know if you still have any questions.

Thanks,
Jharra

[Niko689484]

Thanks for the tips, i tried restarting all devices to start fresh (iphone, samsung tablet) still gives me a error that it couldnt connect also i have good signal it just wont go on my hotspots 

[RokuERey · Accepted solution]

@Niko689484,

Thanks for the update!

In this case, we would recommend performing a network reset on the device and see if that applies.

To proceed, please see the information below.

Reset the network connection

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select Advanced system settings.
4. Select Network connection reset.
5. Select Reset connection.

Hope this helps!

Regards,
Rey