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rcrawford12
Reel Rookie

Roku Ultra not working properly

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I started roku device, roku ultra, and it showed no connection. I went through the check connection steps, but several apps, will not start, i.e. youtube, paramount, pluto tv, freevee. i got freevee to start, but when I selected a show, freevee stated this was a show with ads. Freevee then sarted the first of 5 ads, but after 3 ads, freevee then recycled back to the freevee start screen. I re-selected the same show, and again the same thing happened. It would start the 5 ads, show 3, then recycle back to the freevee start screen. I turned off roku, and my wi-fi, restarted both, checked connection. The connection screen showed a strong connection, but roku showed the wrong time, i.e. 3:45 PM, when it was 8:10pm. Peacock, paramount would show the splash screens, then freeze. No bufferring ring, or change to selection screen. Youtube kept showing the no connection screen. Tubi would start the splash screen, and then roku would show the home page. When I tried pluto tv, the channel guide was blank, and again showed the wrong time, by several hours. Then I would get a message at the bottom of the screen to check connections.

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RokuRhea-V
Community Moderator
Community Moderator

Re: Roku Ultra not working properly

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Hey @rcrawford12

Thanks for posting here!

This issue is now resolved. I recommend restarting your device by going to Settings > System > Power > System Restart. For guidance, click here

Please let us know if it's still not working, and we'll investigate further.

Thanks,

Roku Community Team

Rhea V.
Roku Community Moderator

View solution in original post

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rcrawford12
Reel Rookie

Re: Roku Ultra not working properly

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Already did that. At least three times. At least roku will show correct time now.

View solution in original post

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2 REPLIES 2
RokuRhea-V
Community Moderator
Community Moderator

Re: Roku Ultra not working properly

Jump to solution

Hey @rcrawford12

Thanks for posting here!

This issue is now resolved. I recommend restarting your device by going to Settings > System > Power > System Restart. For guidance, click here

Please let us know if it's still not working, and we'll investigate further.

Thanks,

Roku Community Team

Rhea V.
Roku Community Moderator
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rcrawford12
Reel Rookie

Re: Roku Ultra not working properly

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Already did that. At least three times. At least roku will show correct time now.

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