Wi-Fi & connectivity

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ajm3939
Reel Rookie

Connectivity Error 014.50 but Wifi is working fine

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My Element Roku TV has suddenly stopped being able to connect to Wifi. Nothing has changed on my end. My other brand Roku tv is connected fine, the wifi is working fine on my phone and laptop as well.

In settings, it is detecting my network and says the strength is excellent. I’ve tried restarting my tv multiple times, I’ve gone into advanced settings and reset connections, I’ve tried multiple different wifi networks, I’ve put in the wifi password multiple times checking for spelling errors, I’ve checked for new system updates. 

My only guess is this is a system update issue as it says it was last updated since the last time I used my tv?

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renojim
Community Streaming Expert

Re: Connectivity Error 014.50 but Wifi is working fine

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What should I do if I cannot connect to my home network or the internet? | Official Roku Support

The above link doesn't explain what error 014.50 is, but it suggests restarting your TV and your router.  Note that simply turning the TV off and on doesn't restart it.  Perform a "System restart" located under Settings->System->Power.

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renojim
Community Streaming Expert

Re: Connectivity Error 014.50 but Wifi is working fine

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What should I do if I cannot connect to my home network or the internet? | Official Roku Support

The above link doesn't explain what error 014.50 is, but it suggests restarting your TV and your router.  Note that simply turning the TV off and on doesn't restart it.  Perform a "System restart" located under Settings->System->Power.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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ajm3939
Reel Rookie

Re: Connectivity Error 014.50 but Wifi is working fine

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Yes, I’ve done all of that. 

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Carolynmil
Channel Surfer

Re: Connectivity Error 014.50 but Wifi is working fine

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I am having the same issue. Neither of my Roku Ultra devices are connecting to my wifi network, but every other device in my home connects. The signal is excellent. There has to be a common connection because this happened to both of my boxes. 

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Carolynmil
Channel Surfer

Re: Connectivity Error 014.50 but Wifi is working fine

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Restarted television, router Roku box as directed by the Roku Support team. Told to wait until 10 minutes elapsed. The next thing I heard was a dial tone from the phone. The guy just dropped off and never came back. Neither box is working. 

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ajm3939
Reel Rookie

Re: Connectivity Error 014.50 but Wifi is working fine

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Spoiler
I ended up getting it to work. I noticed that this was happening on both of my older Rokus, while my third Roku had no problem and is brand new. I don’t think there was any rhyme or reason to how I fixed it, but I reset my network connections in the roku settings, unplugged my roku for 2 minutes, and then turned my router into reconnection mode. Now my 2 older rokus work again but only with my main wifi network, but they are not connecting to my wifi booster. A little annoying because the main network connection is not as strong but I guess a win is a win 
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RokuTakashi
Community Moderator
Community Moderator

Re: Connectivity Error 014.50 but Wifi is working fine

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Hi, @Carolynmil 

Thanks for posting here in the Roku Community.

We understand the issue you have encountered with your Roku Ultras experiencing connectivity problems, specifically with the error code 014.50. This error code is commonly rooted in the modem/router's compatibility with Roku devices. 

In this matter, we recommend connecting your Roku devices to an alternative network, such as an active mobile hotspot, to see if you're able to maintain a connection. If it does, the problem is likely traced back to the modem/router, and if it doesn't maintain a connection, then the Roku devices might have an issue with connecting to the internet.

Keep us posted on what you find out. 

Best wishes,
Kasg

Takashi O.
Roku Community Moderator
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