Wi-Fi & connectivity

[water_dragon]

I have 3 Roku devices. I've been getting the Error 009 - Unable to connect to Internet for a few days on two of the devices and I've tried everything suggested. The problem can't be related to the proximity to the router because the Roku next to the router and the Roku in the room farthest away are the ones having the problem. Please help.

[RokuCarly · Accepted solution]

Hi @water_dragon 

A warm welcome here at the Roku Community!

We appreciate you reaching us regarding the network issue that you're currently experiencing and we're here to find you the best resolution.

Have you tried to reset your router? If not, follow the steps provided below:

• Reset your network: press Home > Settings > Advance system settings > Network connection reset > Reset connection

After the network reset is done, your Roku device will restart and you will need to return to the Settings menu and set up your wireless network again.

If the issue is still persistent, we highly suggest you directly contact your internet service provider for further assistance regarding this matter.

All the best,
Carly

[makaiguy]

@water_dragon-

What are the model name and model numbers of each of your Roku devices?  Settings > System > About will show you.

It's a good idea to report these when asking questions because different models have different features and capabilities. If we know the model you can get better targeted suggestions.

[water_dragon · Accepted solution]

I rebooted router and modem, restarted Roku devices and did Network Connection Reset multiple times over multiple days. I was reluctant to call Spectrum but they were able to see that those 2 devices were paused on my Spectrum mobile device. After I unpaused them on my Spectrum app and restarted the devices they were able to connect to the internet. Thank you.