Wi-Fi & connectivity

[RokuJohnB]

Hi @roksuer,

We appreciate the extra details.

May we know how far your Roku TV is from your network router?

Thanks,

John

[roksuer]

Around 40 feet in a straight line of sight. No wall in between If it is easier let’s troubleshoot via direct email or phone call ticket 9011231

[RokuJanadeeK]

Thanks for the response, @roksuer.

We'd like to know a few more details regarding this and investigate the running ticket you have provided. Please send us a PM here at the Roku Community. To send a private message, click the user's name beside the icon, and you will be redirected to the user's profile. There, you will see "Send this user a private message."

We look forward to hearing back from you.

All the best,
Janadee

[collinsbrook]

The latest Eero update, 7.5.0, knocked out my two model "4620X" Rokus. They boot up to the "Home" screen and then become completely unresponsive.  My two model "3940X" Rokus (4K) still work.

[RokuArjiemar · Accepted solution]

Hello! @collinsbrook,

Thank you for your post in the Roku Community!

We appreciate you contacting us regarding your Roku Premiere model 4620x issue with the new update of your Eero router. We are happy to assist you.

Troubleshooting steps

1. Power cycle the Roku device for 30 seconds
2. Restart the router
3. You can perform a Network Connection Reset on your Roku device by going to Settings > Advanced system settings > Network connection reset > Reset connection. 
   • Note: Before doing make sure you know your WiFi credentials. 
4. After the network reset, your Roku device will restart, and you will need to return to the Settings menu to set up your wireless network again.

If the issue persists, you can connect your streaming device to a mobile hotspot as a temporary workaround to ensure it is not experiencing a problem.

If the issue is resolved by connecting your Roku device to your mobile hotspot, please contact your internet provider and mention that your Roku device is connected to a mobile hotspot.

Suppose the previous steps did not fix your internet connection issue, and you are comfortable working with networking equipment. In that case, you can visit the article with advanced troubleshooting tips and networking features.

Thanks,
Arjiemar