Wi-Fi & connectivity

[farouh83]

i am having the same problem , i unplugged the wifi , then replugged it , did the reset factory and still can not see the wifi network, my wifi is still connected to my phone and laptop but the roku cant see my wifi network so please what i can do

[RokuJanadeeK]

Thanks for bringing this to our attention. @farouh83.

Can you try to connect this device to an alternative network? can be a mobile hotspot or another network available. We'd like to know if the device can scan other network sources.

Please keep us posted.

Regards,
Janadee

[farouh83]

I tried it doesnt connect with my Iphone hotspot connection ..

[RokuJanadeeK]

Thanks for the active response, @farouh83.

Have you already verified if the 2.4 GHz band is active? B/G/N mode should also be activated. Also, when did you start having this issue? If you have other Roku devices, which devices have the same issue?

Please bear with the series of questions; we'd like to investigate this issue to provide the best resolution possible.

Regards,
Janadee

[makaiguy]

@farouh83-

Your Roku model has single band WiFi that connects to the 2.4 GHz WiFi band only.

There are some router setting issues that can prevent establishing Roku WiFi connections. And to make matters worse, some of them can be set by recently-reported router updates. These have primarily been reported with routers supplied by internet providers (Comcast/Xfinity, Cox, and AT&T so far), but it's possible they could also occur with other internet providers or user-owned routers that have received similar updates.

Your issue sounds like this one:

• ROKU CANNOT FIND LOCAL WIFI NETWORK AT ALL
  If you have one of these situations, see "Reconfiguring Router", below.
   
  A) Some recent router updates have turned off dual band routers' use of the 2.4 GHz band. Some Roku models, notably Roku Express/Express+ non-4K models (model numbers below 3940) and Premiere/Premiere+ (model numbers below 4620), are lower end units with single band WiFi radios that only support the 2.4 GHz band. They, and many other devices of all sorts that are 2.4 GHz only, can't even see the 5 GHz band, let alone connect to it. If you have a 2.4 GHz only Roku model and a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.
   
  B) In the 2.4 GHz WiFi band, all Rokus support channels 1-11, as are used in North America. If your router supports 2.4 GHz channels 12-14 that are used in other regions make sure your router is set to use a channel in the 1-11 range and that you aren't using an auto setting that could select channels outside this range.
   
  C) (@farouh83, this doesn't apply to you, but it may help others) Rokus with dual-band WiFi radios can connect to the 5 GHz wifi band in two ranges of channel numbers, 36-48, and 149-165. Specifically they do NOT support the "DFS" channels 50-64 and 100-144. Many home use modems do not include the DFS channels but some do, so be sure your modem is set to NOT use DFS channels. If your router supports DFS channels and you can't turn them off, make sure you aren't using an auto setting that could select DFS channels.

Reconfiguring Router
Thanks to forum user @AvsGunnar  for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make these changes for you:

• Xfinity / Comcast → ( https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi ) with a walkthrough ( https://community.roku.com/t5/Network-Wireless-Wired-Connections/Error-014-30-stuck-for-three-days/m...)
  
  
• Cox → (https://www.cox.com/residential/support/managing-your-in-home-network-with-my-wifi.html)
  
  
• AT&T → (https://www.att.com/support/article/u-verse-high-speed-internet/KM1046172). You can select your appropriate router from the drop down menu.

If your problem was not caused by any of the above, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku will allow the connection to be reestablished. Depending on your Roku model and Roku version number you'll find the "System restart" option under either "Settings > System > Power" or "Settings > System", or if more convenient you can just remove the Roku's power for a few seconds and let it restart.

[TomFoolery2023]

Do these issues affect the other roku units?

I've set my router to 2.4g.  It is in b/g/n/ac.

Fed up.

[makaiguy]

@TomFoolery2023-

One other thing to check...

In the 2.4 GHz WiFi band, all Rokus support channels 1-11, as are used in North America. If your router supports 2.4 GHz channels 12-14 that are used in other regions make sure your router is set to use a channel in the 1-11 range and that you aren't using an auto setting that could select channels outside this range.

[AvsGunnar]

@TomFoolery2023 

In addition to @makaiguy suggestion, try changing the SSID password of the 2.4ghz band. (try using only numbers and letters, avoid any special characters).  Then restart both the router and the Roku device.

Try a simple password first. If works, then try more complicated.  Then try a special character. (some routers and Roku devices do not like any special characters.  In others, it is a particular special character that may be the culprit).

If the above still does not work, try using no password at all. (creates open network).  Then perform a Network Connection Reset on the Roku device. (Settings/System/Advanced System Settings/Network Connection Reset/Reset Connection).  Restart your router again as well.

-----

If none of the above works, try connecting to a mobile hotspot (if available to you) on the 2.4ghz band of the hotspot.  If able to connect to the hotspot, then issue is confined to the router/network and will need to look at the settings more closely.