Wi-Fi & connectivity

[Tired]

That’s it. I can’t use my roku express because it doesn’t detect a network.

[atc98092 · Accepted solution]

First suggestion is to reboot the wireless router, of course. The next thing to try is to change the channel the wireless radio is using. Your Express is not dual band, so the 2.4 GHz radio is the only one that needs changing. If you're currently on a mid channel (around 5-6), change it to one end of the other. If you're at one end, try the middle or the other end. 

Also, at the frequencies that WiFi operates on, moving the Roku as little as a few inches could make a difference it reception.

https://support.roku.com/article/213122277-tips-for-improving-the-wireless-connection-to-your-roku-s...

[Murray22]

I have restarted both the Roku device and the router. Still no detection of wifi. Wifi is working because computer and phone do not have any issues connecting.

[chrstbeutler]

did you ever find out what to do? my roku wont detect my network

[Tired]

I gave up and upgraded. That was probably the point of the malfunction.

[Murray22]

I went into my router/modem and unchecked “steering” apparently the modem is dual band and steering toward the best band. ie 5 gig or 2.4, since the roku operates on 2.4, turning off “steering” allowed the roku to detect the 2.4 band. It now works.

[vanish32]

I have the same issue and kind of figured out that changing 2.4 wifi's channel makes Roku detect it again. My question is - this seems like a bug and should be fixed. Is there anyone on this forum who knows if Roku is planning to fix this? It is very irritating.

[atc98092]

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@vanish32 wrote:

I have the same issue and kind of figured out that changing 2.4 wifi's channel makes Roku detect it again. My question is - this seems like a bug and should be fixed. Is there anyone on this forum who knows if Roku is planning to fix this? It is very irritating.

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Roku never announces what they are working on or anything that might be coming in a future release. It would be nice to know that they are at least working on it. 

[lmontalti]

I have a roku express 2018, it does not detect any wifi network, reboot, change wifi frequency to 2.4GHz

[atc98092]

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@lmontalti wrote:

I have a roku express 2018, it does not detect any wifi network, reboot, change wifi frequency to 2.4GHz

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You can't change the WiFi frequency band. The Express only works in the 2.4 GHz band. What you can change is the channel, which makes a minor frequency change within the 2.4 GHz band. 

In this day and age, you should see numerous neighboring WiFi access points. If your Roku is showing absolutely none, there's likely a hardware or software issue with the Roku. Can you try using a hotspot on a phone and see if that can be seen?