Wi-Fi & connectivity

[techie157]

I have gone through all your Wi-Fi connectivity issues, checked my router settings, renewed and reviewed IP addresses, but the device continues to drop for no reason.  My Wi-Fi is excellent so that is not the problem.  Your answers lack honesty and follow up.  Can you just tell folks the device is a **bleep** unit.  Honesty may get you a few points since the device stinks.

[RokuTakashi]

Hi, @techie157

Thanks for posting here in the Roku Community.

We appreciate you for bringing this to us and rest assured that we'll provide assistance. As a start, have you tried connecting your Roku device to an alternative network, such as a mobile hotspot, to see if it resolves the issue? Additionally, have you tried restarting your Roku device through Settings?

We look forward to hearing back from you.

All the best,
Kash

[RokuArjiemar]

Hi Community Users,

We are locking this thread because the information may need to be updated.

If you are still experiencing issues related to the original topic, here are a few steps you can take:

1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.

2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one! We are here to help.

Thank you,
The Roku Community Team