My Roku Express was working fine. I then left town for a month, and now I keep getting "Error code 14.40". They say this error is about the password for the wireless network being incorrect, but it hasn't changed. I have re-entered the password, but still get "Error code 14.40" most of the time. All my other devices (Google Home, Alexa) work find with the wireless network, as the password hasn't changed. Something must have changed on the Roku Express. The only way I can connect is changing the wireless network to OPEN (no password).HELP!

Hi,Sorry to hear about the issue you're running into. - Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect? - Have you tried moving the device closer to your router to see if you can get connected? If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About and I'll get you in touch with our support team for more assistance.Thanks,Danny

Roku express refuses to connect to wifi. Error code is 14:40 which indicates a failure in the login. I have tried the following to resolve this issue: Double checked login password and verified the correct password through my router unplugged roku for reset restarted wireless router along with roku Did factory reset on roku. Factory reset works to the point that I can connect to the wireless but as it attempts to update session hangs and eventually requests to log back in. Then process starts all over again. Please do not refer to the trouble shooting connectivity guide. This does not address the issues. It appears that Roku has pushed a fix that has broken some wifi connections for some users.

I am having a similar issue. My Roku was working just fine and now, not only will it not connect to my network, but it's stuck in an endless loop of looking for a wireless network, unable to connect, reboot the device, only to start right back up with 'looking for a wireless network'. I can't even find out what software fix was pushed out to my device, but based on memory it was some time in mid-late Dec. Everything was working fine until the latest sw upgrade was pushed out and now I'm completely dead. All other devices are working fine - I have a linksys distributed mesh network with plenty of coverage throughout my house. the node closest to the Roku hasn't moved, so it's absolutely in the software. Last night, prior to the present lock up, I was actually able to reset the unit. I was able to restart the network connection. The network connection worked, only to have it crash again. I'm ready to throw this into my driveway and run over it with my truck.stevejanice123

For what it's worth,...I purchased a Roku Express + for a Christmas gift and configured it at the time with a Linksys WRT 3200ACM. It worked just fine using the default settings for the 2.4 Ghz side back in October when purchased. Wrapped it up and gave it away last week with the WRT3200. Hooked it up this week and connects but drops the connection within seconds. Tried resetting connection multiple times but same result. Set up a test network with an older Netgear WPN824 using 802.11g default settings and everything worked like a charm using the same WPA2 Personal settings as on the Linksys. Tried several changes on the Linksys WRT3200 and ultimately came up with a winning solution.By default the Linksys was set on the 2.4 Ghz side to wifi mode as mixed and channel width as Auto. Set the 2.4 Ghz side wifi mode to 802.11g only with the channel width set to 20 Mhz only. Working like a charm! FYI,... updated the Roku os after getting everything to work and retried the Linksys default settings,... no Go! When back to the 2.4 Ghz side wifi mode to 802.11g only with the channel width set to 20 Mhz only. Still working like a charm!

RokuTannerD sorry if I went against whatever the policy is but if you can’t tell, you have a massive community that is irate due to an update that was done and in 2+ months, no solution or acknowledgment from Roku that it is their issue that they caused. People want their stuff fixed because most of us use just Roku/Chromecast/Firesticks to stream TV so it is frustrating having something and it not being able to be used. Not getting answers or solutions but the same one, over and over again gets people more aggravated, especially with no acknowledgment.

Roku Express Error code 14.40

49 Replies

Replies have been turned off for this discussion

RokuDanny-R
Retired Moderator
7 years ago
Hi,

Sorry to hear about the issue you're running into.

- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?

If those things still aren't helping, feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About and I'll get you in touch with our support team for more assistance.

Thanks,
Danny
- BKW80221
  Reel Rookie
  6 years ago
  I am getting the same error message - my roku has never connected and I can not get help from anyone - please let me know how I can send you a PM I am about to throw it away - I have never had this much trouble with any device-
  - c2p2
    Reel Rookie
    6 years ago
    I have found that when I want to connect to my Apple product hotspot, I have to go to the Roku and reset the network. Not restart the device, but reset the network. That erases all saved passwords for other hotspots, but it allows me to input my Apple product pw and connect just fine.
- reverev
  Channel Surfer
  4 years ago
  I also have Roku Express, and get the same error message, it first started in the early morning hrs., now I can't connect at all. I tried getting help from Roku to no avail. I was also being charged for asking for help, I wasn't haven't that, I've been with Roku for a long time. My email address is [personal information].
  - reverev
    Channel Surfer
    4 years ago
    I have a smart tv, but it's not connected to my Roku Express, and it works fine. Please help
    Thinking you in advance.
JohnMaring
Newbie
7 years ago
Thanks

- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
I haven't changed the channel. It is set to AUTO. If I simply change the Wifi network to OPEN (no password), then the Roku connects. Once again the password hasn't changed, and my other devices in the same room are able to connect.

- Have you tried moving the device closer to your router to see if you can get connected?
The Rokus (yes I have two with the same problem) haven't moved. Once is 10 feet from the router and has great signal strength.
- Vossll
  Newbie
  6 years ago
  Hello,
  I'm having the same problem. Can someone please help?
  - RokuDanny-R
    Retired Moderator
    6 years ago
    Vossll
    
    Can you please explain in detail what the issue is that you are experiencing?
    
    I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?
    
    - Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.
    - Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
    - Have you tried moving the device closer to your router to see if you can get connected?
    - How long have you been experiencing this problem?
    
    If those things still aren't helping, feel free to send me a PM with the answers to the above, along with your Roku account email address and the serial number of your Roku from Settings>System>About and I'll be able to assist you further from there.
    
    Thanks,
    Danny
RokuDanny-R
Retired Moderator
7 years ago
Hi,

Thanks for your response!

Feel free to send me a PM with your Roku account email address and the serial number of your Roku from Settings>System>About and I'll get you in touch with our support team for more assistance.

Thanks,
Danny
- LC1
  Newbie
  6 years ago
  I have a similar problem after changing the network name. Roku Ultra finds the new network name but will not accept the password which is the same as the old one. Roku ultra
  - RokuDanny-R
    Retired Moderator
    6 years ago
    LC1
    
    Thanks for the inquiry.
    
    Try taking a look here for more tips about troubleshooting that network error code: What should I do if I cannot connect to my home network or the internet?
    
    We recommend rebooting both your wireless router and your Roku device. Alternately, I'd also recommend trying to connect your device to an alternate network or mobile hotspot. If you are able to connect without issue, this usually indicates an issue with your network or password. In that case, you might also try changing your network password (avoid using any special characters from your wireless network password) to see if that resolves the connection issue.
    
    Please keep us posted.
    
    Thanks,
    Danny
- sandyfisher
  Reel Rookie
  3 years ago
  I can't get this to work
  - AvsGunnar
    Community Streaming Expert
    3 years ago
    sandyfisher
    What is the exact problem you are having and what is the model number of your Roku device?
jaredcasper
Reel Rookie
6 years ago
Bump for this issue, or very similar issues. My Roku Premiere+ that worked fine up until the November update has trouble connecting to the network and when it does randomly connect it has "Poor" signal strength and low performance. Phones, other streaming devices, etc. placed in the exact location have excellent wifi signal and performance. It is about 5 feet from the access point with nothing but air in between. Rebooting everything, switching channels, moving it around, and all the other suggestions on the site do not change anything.
Texashope
Newbie
6 years ago
I keep getting the 014.40 code which Roku help says is for wrong password. My password is correct and my signal is excellent to the Roku. Every other device in my house works fine except for one Roku Express. I have tried restarting. I have reset my router. I have unplugged them both and reset them as well. I reentered my password just to double check. Nothing has fixed this problem. It is clearly a problem with the Roku. I cannot get actual “help” from Roku.
- RokuDanny-R
  Retired Moderator
  6 years ago
  Texashope
  
  Thanks for the inquiry.
  
  I have sent you a private message. I will continue to assist you from there.
  
  Thanks,
  Danny
- Grafixx01
  Streaming Star
  6 years ago
  Texashope
  
  [content edited per Roku Community Guidelines]
  
  in any event, set your wireless 2.4ghz frequency to use “Wireless G Only” technology and it should work.
  - RokuTannerD
    Retired Moderator
    6 years ago
    Grafixx01 Thanks for taking the time to reach out and report the issue you're encountering.
    
    If anyone is running into this issue, we may request that you send a private message with more information so we can gather additional details about the issue you're running into, and help escalate these over to our team for further investigation.
    
    Please review the Roku Community Guidelines before continuing to post in the Community. Any content in violation of the Guidelines will be removed, and any further violations may result in loss of access. We are here to help, and work toward getting issues resolved. We apologize for any inconvenience that you may have encountered, but rest assured the team is looking into the issue. We do not currently have an ETA to share, but each example helps us continue toward further resolution. If you have any additional questions, please feel free to send me a private message.
    
    Thanks,
    
    Tanner
- RokuTannerD
  Retired Moderator
  6 years ago
  Texashope Thanks for the note here. I have a few more questions to help better understand the issue you're running into:
  
  - What specific model of Roku device do you own? (This is available in Settings>System>About, or printed on the device)
  
  - What specific make and model of wireless router are you trying to connect to with your Roku device?
  
  - What type of wireless network do you currently have configured for broadcast? (e.g. a 2.4GHz or 5GHz wireless network)
  
  - What type of network security do you have enabled on your network?
  
  - Does your wireless password have any capital letters, special characters, etc. in it? If so, have you tried changing the password to remove these and see if you still run into the same issue?
  
  With more information, we can continue looking into this with you.
  
  Cheers,
  
  Tanner
Bhofmeyer1951
Newbie
5 years ago
Unable to connect to wireless network Centurylink 5548
- Aeddy
  Reel Rookie
  5 years ago
  Need help trying to connect Roku Express to wifi.
  Roku Express model 3930x
  Dual band (2.4/5) router/modem
  Distance between router and Roku is about 3 ft
  Everything was working fine last night. However, today I cannot connect to the wifi. I kept getting an error. After several resets to both Roku and router I did a factory reset. A new Roku, same model, was purchased. Now, I have 2 Roku Express that cannot connect to wifi. (Edit: Sometimes my Wifi network is not readily available. I have to do a scan before it appears as an option)
  I have a 3rd Roku Express, same model, in a bedroom that is able to connect. Though, after a reconnect from trying out the other 2 Rokus, the wifi dropped and it took 2 attempts before successful wifi connection. This drop occurred after I did an update.
  There is nothing I change on the router. There is no option to change wifi channels on the Rokus. It's literally, "Select Language" page then "Connect to Wifi" page.
  Please help.
  - renojim
    Community Streaming Expert
    5 years ago
    Aeddy, you change your Wi-Fi channel on your router. If you have XFinity make sure the mode is set to B/G/N, not just G/N.
jean5
Reel Rookie
4 years ago
I called a ruku support team for help with error code 14.40 wireless internet issues.
the ruku support team explain to me in oder to solve my problem I need to pay one time fee $69 to fix the problem. immediately I disagree because I didn't know if the company has changed the policy by charging
annual fee of $69.
right now I am still looking to speak to the right person to solve my problem.
- renojim
  Community Streaming Expert
  4 years ago
  jean5, YOU DID NOT CONTACT A ROKU SUPPORT TEAM! Roku doesn't charge for support. Heck, they barely have any and what they do have is free.
  Who is your ISP (Internet service provider)? There are known issues with Comcast/Xfinity and Cox.
  - reverev
    Channel Surfer
    4 years ago
    Comcast/Xfinity, but my smart tv works fine
- jean5
  Reel Rookie
  4 years ago
  After all, one week since my connection failed with error code 14.40.
  finally I get some help in my email regarding my problem.
  My problem get fixed and now I am grateful for the result.
  the device is now working fine. the link for a new registration with my account email was successful.
  special thanks to everyone members and staffs for taking care of my problem.
  code error 14.40 is scary but can be solve.
  thanks best regard.