Roku Express Error code 14.40
My Roku Express was working fine. I then left town for a month, and now I keep getting "Error code 14.40". They say this error is about the password for the wireless network being incorrect, but it...
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Thanks
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
I haven't changed the channel. It is set to AUTO. If I simply change the Wifi network to OPEN (no password), then the Roku connects. Once again the password hasn't changed, and my other devices in the same room are able to connect.
- Have you tried moving the device closer to your router to see if you can get connected?
The Rokus (yes I have two with the same problem) haven't moved. Once is 10 feet from the router and has great signal strength.
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
I haven't changed the channel. It is set to AUTO. If I simply change the Wifi network to OPEN (no password), then the Roku connects. Once again the password hasn't changed, and my other devices in the same room are able to connect.
- Have you tried moving the device closer to your router to see if you can get connected?
The Rokus (yes I have two with the same problem) haven't moved. Once is 10 feet from the router and has great signal strength.
Hello,
I'm having the same problem. Can someone please help?
Can you please explain in detail what the issue is that you are experiencing?
I would recommend checking out our Support page for troubleshooting issues here: What should I do if I cannot connect to my home network or the internet?
- Have you ensured your router is broadcasting a 2.4GHz Wi-Fi network for the device to connect to? The Roku Express is only compatible with wireless b/g/n networks on the 2.4 GHz spectrum.
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?
- How long have you been experiencing this problem?
If those things still aren't helping, feel free to send me a PM with the answers to the above, along with your Roku account email address and the serial number of your Roku from Settings>System>About and I'll be able to assist you further from there.
Thanks,
Danny
