Wi-Fi & connectivity

[suelarose51]

TV was fine when I turned it off Saturday night,  Sunday morning screen came on a ladies voice said to push upper right home button and upper left back button but I was using my xfinaty internet remote and it was different so I found my Roku remote I guess she got tired of waiting,  she didn't respond.  Screen only shows can't update Please set up your network connection and try again   error 003 and choice to try again or cancel neither does anything. No way to go to settings or anywhere so can't set up whatever it wants should I have my internet service provider come? Internet is working on phone, tablets ect.

[RokuCarly · Accepted solution]

Welcome and thank you for posting here in the Roku Community, @suelarose51!

Thank you for raising your concern regarding this matter. We'd be more than happy to find you the best resolution possible.

Having Error 003 means that your network connection is unstable. Even with having a strong internet connection, fluctuations in speed or signal strength can cause delays or errors like this. We also need to consider how many devices are connected.

Nevertheless, we suggest rebooting your router by unplugging it for about 60 seconds and replugging it again. 

If the error 003 still occurs, we can also try to connect your Roku player to an alternative network connection to see if this will make any difference. Perhaps a mobile hotspot would do.

Please let us know how it goes and we'll continue assisting you from there. 

Best regards,
Carly

[Kenneth1987]

Hi need help to update my ROKU TV plz 

[Kenneth1987]

I don't know anything about ROKU TV need help because it's on a error 003

[RokuTakashi]

Hi, @Kenneth1987

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing your concern here with us, and we'd be more than glad to assist. First, let's perform a troubleshooting step on your Roku TV by navigating to Settings > System > Power (skip if no sub-menu) > System Restart. Then, restart your router/modem. After this, kindly check if you're still seeing the same issue occur.

Please keep us posted on how this works.

All the best,
Kash

[Ufukor1969]

To whomever suggested rebooting and that the signal strength was unstable - that advice is not universally correct. Our wifi strength according to the Roku screen was strong and therefore, rebooting would be a waste of time.

After switching roku devices from another TV my conclusion this roku device is faulty. Why? Because the other device worked on this current TV before switching to the other one and now this TV is not working. Therefore, this particular Roku device is faulty.

So, after shutting down all our systems the correct proceedure now is to replace the faulty Roku device.

[RokuERey]

Hi @Ufukor1969,

Welcome to the Roku Community!

We're sorry for the trouble about this, and we'd like to see more on what's going on with this network issue.

Could you please let us know this device's serial number? Usually located on the back of the device, you may also access it by going to Settings>>System>>About.

We'll be able to assist you from there.

Thanks,
Rey

[Pkhorse5]

Still not working 

[Pkhorse5]

X02000uc5me8

[RokuERey]

@Pkhorse5,

Thank you for the update!

I'll take care of this information in the meantime. Do you have a mobile hotspot that we can try to connect with?

Try connecting your Roku TV to it and then try again to see if that reproduces the same error.

Please keep us posted!

Thanks,
Rey