Wi-Fi & connectivity

[Honeycuttmail]

Please note that this will result in a complete system reset of your device. Hold the reset button on your Roku until the device turns off and reboots. At this point you will be able to setup the device as if it were new. Also at that point you are able to sign in from a hotel or dorm room. Once you are prompted and log into your Roku account the device will reload all your apps.

[Mthurston484]

I have tried to get my Roku working, since the eclipse on April 8th,2024 I haven’t been able to connect, could the earthquake or power outages have caused this issue? Please help? 

[RokuElmer-H · Accepted solution]

Welcome, and thank you for posting here in the Roku Community, @Mthurston484!

We apologize for the inconvenience that it caused you. We're committed to providing you with the best possible resolution. 

Error 003 means you have an unstable network connection, usually caused by fluctuations in speed or signal strength. It is also important to consider the number of devices that are connected to your network.

These are the options that you can try.

• Reboot both the router and Roku device by unplugging them from the power outlet for 20 seconds, and then plug them back in.
• Connect to a mobile hotspot and perform the update.

For more information, you can check our support page here: How to fix internet errors and issues on your Roku streaming device.

Let us know if there's anything else we can further assist you.

Best wishes,
Elmer

[kaisadavis]

Having problems changing to a different internet connection while updating TV stuck on updating mode giving message 003. How do I change the internet connection? Now you're hunter with

[RokuJechealR]

Hi @kaisadavis,

Welcome to the Roku Community!

Thanks for letting us know about the issue you've been experiencing for encountering the 003 error code updating your Roku device. We'd be more than happy to look into this further.

For us to help you better, we will ask a set of questions to isolate the issue:

1. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
2. What troubleshooting steps have you taken so far to resolve the issue?
3. Who is your ISP (internet service provider)?

For troubleshooting purposes, reboot the router and Roku device by unplugging them from the power outlet for 20 seconds and then plugging them back in.

We would also recommend taking a look at the steps provided by our Support pages here:

• Software not updating on a streaming device
• Update your Roku TV with USB

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel

[Nothappyareu]

I agree and have had the identical result. I am left with returning the Roku device and getting an amazon fire stick.

Thanks for wasting a good part of my Saturday!

Dave

[Movedon]

Same error 99% of the time contrary to what TS says it is NOT your network.  Mine was a bad Roku device out of the box.  Returned and bought and Apple TV.

Quality Count!

[Donwoohay]

None of these solutions work. There is no other device connected to the my network. I even tried to use my phone's hot spot.  Is my device defective?