Wi-Fi & connectivity

[gackdeux]

Have a newish premier+ that is going through INITIAL setup and fails to update with code 003. Have tried wired, wireless, mobile hotspot, different location wireless and all 4 fail- 3 different networks.  Have done a hard reset and it fails. Have contacted support and they still say it is the network, but have tried 3 different networks and support is too stupid to understand. So what else can I do?

[atc98092 · Accepted solution]

If you truly have the 4630, then your device isn't "newish" :). It was released in Oct 2016, so approaching eight years old. 

That said, it does support both 2.4 and 5 GHz WiFi, so perhaps you can try something different. Make sure your 5 GHz WiFi is using a non-DFS channel (48 and below, 149 and above). That way you can insure your Roku can see the 5 GHz radio.

That said, the fact it won't work on wired, wireless or the hotspot makes me think that Roku has bit the dust. It just isn't reasonable that it won't work on any of them. Sounds like something deeper in the OS. And with an eight year old device, it's not worth the effort to attempt any sort of repair. The Roku Express 4K+ is $40, and the 4K Streaming Stick is on sale for $40. Both will run circles around the Premiere+ you're trying to set up.