Hi @SteveandGail,
Thanks for reaching out to the Roku community!
I would be more than happy to assist you with your Roku device. In order to do that, can you please provide us with more specific information about the issue you are experiencing? What troubleshooting steps have you taken so far to try to resolve the issue?
As a first step, we recommend taking a look at the troubleshooting steps provided by our Support page here: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku ...
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
Mary F.
Roku Community Moderator