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Blaze4dayz1979
Newbie
‎02-23-2024 05:22 PM

Phone won't connect to camera when I'm not home

When I am at home I can watch all of my cameras but once I leave the house it will not connect

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RokuArjiemar
Community Moderator
Community Moderator
‎02-24-2024 05:13 PM

Re: Phone won't connect to camera when I'm not home

Hello! @Blaze4dayz1979,

A heartfelt welcome from the Roku Community! 

Thank you for reaching out to us about your Roku camera. We're pleased to assist.

You can supervise and control your cameras from anywhere. Pull up a live stream of the action any time with the Roku Smart Home mobile app or any Roku TV or Player.

  • Is your phone and camera connected to the internet if you are away from home?
  • What troubleshooting steps have you tried to resolve the issue?
  • Any error message?

Please keep us updated on your findings so that we can continue to assist you. We look forward to hearing from you soon.

Thanks,
Arjiemar

Arjiemar
Roku Community Moderator
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