Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Rinrae2
Newbie

Phone app won’t connect to my device.

I can connect to one of my Roku, but I can’t connect to another. The one I can’t connect to is connected to my phone on my hotspot, so they are on the same network. I had to manually add the IP address for it to find it, but I still can’t connect to it. I get this message: 

Can't find network. Please make sure you're connected to your wireless network and try again.

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4 REPLIES 4
Strega2
Roku Guru

Re: Phone app won’t connect to my device.

I believe that's actually a different network.  ie: everything connected to the phone's hotspot is on a separate network than apps running directly on the phone are on.  If you were to connect a 2nd phone to the first phone's hotspot, then that would be on the hotspot network, and should be able to connect to a roku connected to that same hotspot.

Banned but back. Because why not?
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michaelaskew654
Reel Rookie

Re: Phone app won’t connect to my device.

Devices connected to a phone's hotspot form a separate network. If you connect a Roku to the hotspot and a second phone to the same hotspot, they should be on the same network and able to communicate.

Regards
Menupro

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atc98092
Community Streaming Expert

Re: Phone app won’t connect to my device.

From what others have reported, when the phone is used as a hotspot the app on the phone cannot see/control devices connected to the hotspot. More than likely it's considered a security issue by the phone OS. 

Dan

Roku Community Streaming Expert

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makaiguy
Community Streaming Expert

Re: Phone app won’t connect to my device.

My Samsung android phones through several models over the years have all posted a notice when launching the hotspot that this will disconnect the phone from the local wifi network.

Roku Community Streaming Expert
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Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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