Wi-Fi & connectivity

[junkedit]

Our says the same thing. Except the instructions on the TV says it needs a USB device to make it work. The ONN smart TV Roku cost $80 at Walmart. Our other two smart Roku TVs don't need USB. My guess is it's a cheap TV without the built-in extras. We don't know if it's going to work. 

[RokuJechealR]

Hi @junkedit,

Welcome to the Roku Community!

Thanks for letting us know about the issue you've been experiencing establishing a WiFi connection on your Roku device. We'd be happy to investigate this issue further, but we need more details.

For us to help you better, we will ask a set of questions to isolate the issue:

• When did you first encounter the issue? Was there an update?
• Have you tried to restart your modem and router? Then, your Roku device?
• What specific troubleshooting steps have you taken so far to resolve the issue?
• Who is your ISP? (Internet service provider)

For troubleshooting steps, we recommend connecting your Roku device to an alternative wireless network, such as a mobile hotspot, to see if you are still experiencing the same issue.

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel