Wi-Fi & connectivity

[RokuTakashi]

Hi @LibbyG,

Greetings!

Thanks for reaching out to us here for support, and we appreciate your efforts in attempting to resolve the issue. Here are some troubleshooting steps that commonly resolve network connectivity issues:

• Network Connection Reset - Navigate to Settings > System > Advance System Settings > Network Connection Reset.
• System Restart - Navigate to Settings - System - Power > (skip if no sub-menu) System Restart.
• Restart your router/modem.
• Factory reset (last option) For more information about how to perform a factory reset on a Roku device, visit our Support page here: System restart or factory reset your streaming device

We hope this works, and tell us more about what you find out.

Wishing you the best,
Kash

[ShinyHobbit]

I am having this issue as well. It is happening on two different devices. They can't connect to our wifi at all when everything else in the house is fine. Restarting doesn't make any difference. We even tried to do a factory reset, but the issue persists.

[ShinyHobbit]

We got the issue fixed! What solved it for us was restarting our router and then doing a factory reset on our Roku device. If restarting the router doesn't resolve the issue, then I would definitely suggest doing a factory reset on the Roku device having the issue.

[ladeedadee]

Unfortunately, a factory reset (multiple times) was one of the troubleshooting steps I tried, along with restarting my Roku (multiple times) and restarting my router (multiple times) and still nothing. Unfortunately, It continues not to work. I’m glad it’s working for someone though, because I can tell you this is a huge headache and I’m switching to another device 

[ladeedadee]

It’s a Roku express and I tried restarting my router (multiple times), restarting the actual device (multiple times), connecting to my hotspot, then ultimately factory resetting 3x and nothing worked. I even thought maybe it was my tv, but I hooked up another device to it and it worked fine. So, it’s the Roku, not the tv, not the internet. I’ve never moved my router so there’s no obstruction. I even tried changing the hdmi cord to all 3 outlets in the back of my tv, in case one of the outlets had a short or something, but still nothing. A complete waste of money 

[RokuTakashi]

Hi @ladeedadee,

Thanks for the post.

We assure you that we have acknowledged your concern regarding the Roku Express not maintaining a connection to your network. One last suggestion we recommend is to try to connect to an alternate network, such as a mobile hotspot or other network connection. 

If your Roku device is still not connecting to an alternate network, please inform us here.

All the best,
Kash

[ladeedadee]

In my other reply from today, I had advised that I had already tried connecting it to my hotspot. This also did not work 

[RokuJanadeeK]

Hello @ladeedadee,

Thanks for keeping us in the loop. We sincerely appreciate all the troubleshooting steps you took to resolve this concern.

When you mentioned you had hooked up another device on the TV, was it another Roku streaming player? We want to clarify if the issue happens on all your Roku devices. Also, when going to Settings > Network > Set up connection, are you seeing any error codes?

Kindly keep us posted.

Sincerely,
Janadee