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netrrod
Reel Rookie

Error 013 when turning on TV with Roku Ultra connected

Roku Ultra model 4802x connected to Samsung TV with ethernet.

Started seeing this issue a couple days ago, where when I power on TV using Roku remote, get screen with error 013, and it says 'Unable to find Ethernet'.

But when I check connection on Roku settings, it says 'Connection check was successful', and the Roku Network settings shows;

Status  Connected

Connection type  Wired

And when I hit the Home button on the remote, it shows all my channel apps, and I can view the channels without any problems.

So the connection must be good, just don't know why I see this Error 013 screen the first time I power on the TV during the day. (If I power off/on the TV again using the Roku remote, I don't see the Error 013 screen. It seems to just happen once during the day.

Does anyone know what could be causing this error msg?

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2 REPLIES 2
renojim
Community Streaming Expert

Re: Error 013 when turning on TV with Roku Ultra connected

I don't know what might be causing it, but I would try disabling "power saving" under Settings->System->Power to see if it helps.  It doesn't save much power and often causes more problems than it's worth.

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netrrod
Reel Rookie

Re: Error 013 when turning on TV with Roku Ultra connected

This problem is either intermittent or cleared up, because haven't seen the problem in last 2 days.

I checked the power savings in Roku settings but the box is unchecked, so wasn't using power savings.

After checking the power savings setting, haven't come across this problem.

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