Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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ckrueger2028
Level 7

New Wi-Fi router can’t connect old Roku

I have a device that was used on my old Wi-Fi router and had to get a new router and now I can’t connect to it. What do I do and how do I connect to the new Wi-Fi 

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DBDukes
Community Streaming Expert

Re: New Wi-Fi router can’t connect old Roku

@ckrueger2028 

You didn't say which Roku device you have. The model number is always helpful. Settings > System > About

If it's an older Roku Express, or some other similar older models, it may operate only on 2.4 GHz band. Many ISPs are either disabling or changing from traditional settings on 2.4 GHz band. Roku requires b/g/n settings, and some ISPs are using g/n only, or not 2.4 GHz at all.

See if this might be what's going on.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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