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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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ckrueger2028
Newbie
‎02-17-2023 07:55 AM

New Wi-Fi router can’t connect old Roku

I have a device that was used on my old Wi-Fi router and had to get a new router and now I can’t connect to it. What do I do and how do I connect to the new Wi-Fi 

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1 REPLY 1
DBDukes
Community Streaming Expert
‎02-17-2023 08:26 AM

Re: New Wi-Fi router can’t connect old Roku

@ckrueger2028 

You didn't say which Roku device you have. The model number is always helpful. Settings > System > About

If it's an older Roku Express, or some other similar older models, it may operate only on 2.4 GHz band. Many ISPs are either disabling or changing from traditional settings on 2.4 GHz band. Roku requires b/g/n settings, and some ISPs are using g/n only, or not 2.4 GHz at all.

See if this might be what's going on.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

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