Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

My remote won't recognize my Roku Express IP number

My Roku Express on my TV has worked for a year and a half. But when I use my mobile Roku TV remote it tells me to enter the IP address which I do, but it does not recognize it

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Roku Employee
Roku Employee

Re: My remote won't recognize my Roku Express IP number

Hi @Dcon77 

Thanks for reaching out here in the Community!

Could you tell us more about your concern? How were you using your Roku Express before? With the physical remote or with your mobile device through the Roku mobile app? Please let us know. We'd like to know more about how we can help.

We look forward to your response.

All the best,

Kariza D.
Roku Forum Moderator
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