Wi-Fi & connectivity

[MissMD]

Has anyone found a working resolution to the wifi disconnecting to the Roku device? I’ve already tried rebooting the device & modem, contacting my internet provider (xfinity) to make sure the channels are correct, and the mobile hotspot. None of these work & and agents haven’t been able to provide any other solutions either. I’ve barely had this Roku (express 4k+) for 2 weeks.

[Strega2]

At two weeks, I’d say if you’ve done basic trouble-shooting like changing the position, changing Wi-Fi channels and bands, making sure the router is using all modes (b/g/n) then I’d just swap it at the store and see if another one behaves differently.  Electronic products do have a relatively high failure rate within the first couple of weeks.

[RokuERey]

Hi @MissMD,

Thanks for joining us here in the Roku Community!

We see that you're having a network issue with your Roku device, and we'd like to help you out.

I've already flagged the appropriate Roku team about this. Please perform a system restart on your Roku device once more, and then keep us posted if there's any difference after that.

Best regards,

Rey