Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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Level 7

My Express 4K+ will not connect

This is my sixth Roku device to install and activate. This device, Express 4K, will NOT connect. The previous Roku 4K displayed fuzzy pictures. So, I am swapping them to see if it is a device issue. Planned on using the new device on our outdoor projector. Anyway, cannot get the device to connect to the WiFi. Unplugged the router, twice, unplugged the Express 4K three times and same results, NO WIFI!!!

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Community Moderator
Community Moderator

Re: My Express 4K+ will not connect

Hi @HM1Bear

Welcome to the Roku Community!

I'd be delighted to look closely to see how we may assist you in getting started. Do you receive an error message when attempting to connect to your wireless network or when streaming a specific channel?

For troubleshooting purposes, have you tried re-connecting your Roku to a solid wireless network to see if that helps resolve the issue you are seeing? You may also try to connect to an alternate wireless network, such as another mobile phone signal typically provided and maintained by specific mobile phone (cellular) service providers, to see if you are experiencing the same issue.

With detailed information, we will be better able to assist you.

Warm Regards,

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