Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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RippedOff
Level 9

Re: Loosing internet connection and everything else in the house works still except the roku

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Just throw the device out. Its trash. You got burned

RippedOff
Level 9

Re: Roku Express WiFi signal problem

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ITS NOT YOUR USERS THAT IS THE PROBLEM. WE'RE PRETTY SMART. YOUR DEVICE SUCKS AND YOUR CUSTOMER SERVICE IS RIDICULOUS...

RippedOff
Level 9

Re: Loosing internet connection and everything else in the house works still except the roku

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roku knows about this and is ignoring it.... buy a firestick

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RippedOff
Level 9

Re: Loosing internet connection and everything else in the house works still except the roku

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"We're sorry.. the number you have reached is out of service. Please check the number and try your call again... and again.... and again..."

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RippedOff
Level 9

Re: Loosing internet connection and everything else in the house works still except the roku

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The sad part is that Roku has obtained millions of dollars from good faith customers and all they are interested in is keeping it...

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RippedOff
Level 9

Re: Loosing internet connection and everything else in the house works still except the roku

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If I get rid of my 4 Roku devices I will not be interested in dealing with them at all. They are douche bags and dont care. They are laughing at us....

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RippedOff
Level 9

Re: Loosing internet connection and everything else in the house works still except the roku

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For now....

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Notatech
Level 7

Re: Loosing internet connection and everything else in the house works still except the roku

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I have had same problem for months. Replaced with new router, roku , and modem. Spectrum has no idea. Currently have new spectrum router and modem because they said they couldn’t help otherwise. Nothing works consistently. Password does not have a special character. I am not a tech person I just want to watch tv. 
 

is there a solution I missed? 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Loosing internet connection and everything else in the house works still except the roku

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@Notatech

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? Have you tried changing the wireless network channel to see if that helps?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Klutz
Level 10

Re: Loosing internet connection and everything else in the house works still except the roku

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Yesterday (6/8/21), I received a Roku response to my connection problem that dates back to 11/12/20 stating my problem should now be solved with the 10.0 software update. Only how do I download it on 4 of my Rokus when they all can not connect?

My solution was quicker and effective. I now own a Firestick, NVIDIA and Mecool. None of these have connection problems while the Rokus can't connect.