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DEACON49
Newbie

JUST ANSWER DOT COM - Does ROKU use Just Answer Dot Com to resolve support connectivity problems. I

Does ROKU use Just Answer Dot Com to resolve support connectivity problems.

I was working with ROKU Chat on a connectivity issue, and it sent a me to a "tech" where I was charged $1 refundable and had to fill in my debit card info. Within a minute later I get an alert from my back fraud security for a $55 charge to my Debit Card for Just Answers Dot Com.

I did not ask to go there.

How can this happen?

Fortunately, my bank security flagged it and refused payment. Is this a scam? 

 

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2 REPLIES 2
atc98092
Community Streaming Expert

Re: JUST ANSWER DOT COM - Does ROKU use Just Answer Dot Com to resolve support connectivity problems

No! That was a scam. Roku does NOT use any 3rd party for customer service, and they NEVER charge for any support provided. I suspect the "chat" you connected to wasn't really Roku.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
JWS9518
Binge Watcher

Re: JUST ANSWER DOT COM - Does ROKU use Just Answer Dot Com to resolve support connectivity problems

That is a scam.  Always verify with customer service via the known Roku website or phone number before providing any information.

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