Wi-Fi & connectivity

[StellarStudios]

Hi! I had seen a previous post on this that had said to make the WiFi band be b,g,n instead of g,n and had done that hoping it would solve the problem as it was the same issue others had been having.
However, after attempting to connect my tv still cannot get through ‘Wireless Connection’. I had gotten this tv from a friend who had been using it at their house with zero issues so I do not believe it to be a tv issue.

TV is the TCL Class 4-Series 4K UHD HDR Smart Roku TV (43S451) if that is important at all

[StellarStudios]

Would like to add that I had gotten a hotspot to work for a moment, and no that will not connect either 

[RokuJohnB]

Hi @StellarStudios,

From the Roku Community, a warm welcome and thanks for the additional information!

We want to further investigate this issue that you had with the Roku TV since it will not connect to your home network or Wi-Fi. Did we recently make any changes to your network or network provider? What error message or code are you getting after trying to connect to your network? (after entering the network credentials)

In the meantime, you may check out this support article here on how to fix internet errors and issues on your Roku streaming device.

We look forward to hearing from you soon.

Best regards,
John

[StellarStudios]

Hello! This was a television I had received from a friend who had been using a community provider of the internet so they don’t know what exact network it was using. I have not been able to connect since I received it.

Error Message: 

Unable to connect to wireless network
Error 014.30
Try these steps in order:
1. Restart your router.
2. Restart your TV.
For more help, visit: hisense-usa.com/support
OK
Restart TV

[RokuTakashi · Accepted solution]

Hi, @StellarStudios

Thanks for posting here in the Roku Community.

We appreciate you for letting us know about the network issue you've encountered with your Roku TV, and we'd be glad to help. For this matter, let's perform some troubleshooting steps to resolve the issue. Kindly follow the steps below:

Network Reset Connection

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select Advanced system settings.
4. Select Network connection reset.
5. Select Reset connection.
6. Re-enter the credentials on your network.

System Restart.

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select System
4. Select Power (skip if this sub-menu is not available and proceed to step 5).
5. Select System Restart.

Additionally, we recommend restarting your network's modem/router and trying a hotspot to see if you're able to maintain a connection.

If you have further concerns or inquiries, please let us know. 

Best wishes,
Kash

[Stacigarrison]

As I'm 1000% sure (if we could go that high) your "fix" didn't help her as it hadn't helped me in the MULTIPLE TIMES I have done both in the past 4 hrs!   I've exhausted all of Rokus "read me" repairs with their Express device, and it still is not connecting to my "very strong" xfinity and "excellent signal strength " ROKU statement. 

I keep entering the correct password and I keep getting a red X on "wire connection" and doesn't go to "internet connection" but then new box comes up telling me to RESTART router and ROKU again and again.  And I do it AGAIN AND AGAIN!!!!!

[AvsGunnar]

@Stacigarrison 

If your device is still that Roku Express 3900 you previously had issues with, go into your router and make sure your 2.4 ghz settings are still set to b/g/n. (not g, or g/n, but b/g/n - all three protocols).

Then go to your Security settings in the 2.4 ghz band and verify that you are not using special characters in the password. (try removing the special characters for troubleshooting).

---

It may be that your Xfinity router received an update and this update reverted the 2.4 "wifi mode" back to a g/n status which is likely contributing to the issue. (this is where I would start).

Feel free to post some more details (error message numbers you are seeing on screen) as well as the model number of the Roku device if different from above. (found in Settings/System/About)

[Stacigarrison]

Hi Gunner, 

Around 5a.m. the next morning, as I was up all night trying to figure it out, to even resetting it to factory and it still wasn't connecting, so I removed the special character and then gave it a try and IT WORKED!!!! 

I then remembered that I ended up fumbling myself into changing my password a year or two ago for the same issue, and it worked.    I just wish that I would have remembered to try that 8 hrs prior. 😒🙄

Need to place a sticky note reminder on side of cabinet fir when this happens again🤦‍♀️

I was so angry thinking "WHY DO I HAVE TO CHANGE MY PASSWORD ON MY XFINITY MODEM FOR ROKU TO RECONNECT TO IT?"  

I mean, if the password worked before, why wouldn't it still? 

Thanks for helping!  

[AvsGunnar]

@Stacigarrison 

Good to hear and appreciate the update 👍.

Not really sure if it is the router firmware or the Roku firmware.  Some users are able to go back in and enter back the special character and start using the old password again with no issue (until the next time).

Just a little gremlin/bug in the authentication process when special characters are involved that changing the password seems to resolve. 

[Sarah10]

My roku 3920x-Roku Premiere disconnected from my xfinity wifi and will not reconnect. I have restarted both the roku and the router multiple times and have changed my 2.4 ghz from g/n to b/g/n. It still won’t connect. Any other advice?