Wi-Fi & connectivity

[rainymeg]

I have tried to wirelessly connect my tv to the wifi, but it does not show up in the list of available networks. As well, I have tried a wired connection with an ethernet cable and a USB adapter (the TV has no ethernet port). Still not connecting. I have contacted the helpdesk for my Lakehead but am still waiting for an answer. I am confused as to why it won’t connect. 

[RokuArjiemar · Accepted solution]

Hello! @rainymeg,

Thank you for your post in the Roku Community!

We are glad that you contacted us regarding connecting your Roku TV to your university's Wi-Fi. We are happy to help you with this.

When you are away from home, Hotel and Dorm Connect allows you to stream your favorite movies and TV shows using the internet connection at a hotel or college dorm. Connecting to a public network often requires signing in through a web browser. Still, with Hotel and Dorm Connect, you can authenticate the connection for your Roku streaming device from your computer or smartphone.

After you arrive at your destination and set up your Roku device, initiate and authenticate the connection to the Internet using the instructions below.

Initiate the connection

Open the Settings menu on your Roku device to initiate the connection.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Network
4. Select Set Up connection
5. Select Wireless
6. Choose the wireless network for the hotel or college dorm from the list of available networks. If you do not see the network, select Scan again to see all networks.
7. After your Roku device connects to the network, please select I am at a hotel or college dorm.

Authenticate the connection

• After initiating the connection, the remaining steps will appear on the television screen. Complete these steps on your computer or smartphone.

  • Note: You have several minutes to authenticate. If the network setup times out, select Try again to initiate the connection.

After the connection is authenticated, your Roku device will return to the Network menu. The Network name should match the hotel or college dorm network, and the Status should say Connected.

For additional information, please see How to use Hotel and Dorm Connect to connect to the Internet.

Thanks,
Arjiemar