Wi-Fi & connectivity

[jjones5787]

So I have an update. I called roku got connected with technical support. I bought a new roku after thinking my old one was bad. Well after giving them all the information for the new roku I plugged back in the old roku had my phone hotspot on only because we were ruling out trouble with my internet and it finally connect. I’m not sure if leaving it unplugged worked or the reset button on the bottom worked but it finally connected. The technician was shocked also. Still can’t get that new one to work. I’ll leave it sit for a couple days and try it again. For anyone who wants the Roku support number here it is  (816) 272-8106. You’ll have to go through billing to get to technical support. 

[BrandE]

That’s not the issue I’m having. My network and router setting are one of the first things I check if Im getting a network connectivity message plus Netflix is working, it is the sole functioning channel on my Roku. This problem occurred immediately after the Roku software update and has persisted ever since. 

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@makaiguy wrote:

Some of the problems reported here may be due to updates to your network router.

There are a couple of network connection problems recently being reported that have been caused by updates to routers. These have primarily been reported with routers supplied by internet providers, but it's possible they could also occur with user-owned routers that have received updates.

• ROKU LOCATES NETWORK, REPORTS CONNECTION QUALITY, BUT CANNOT CONNECT
  Some router updates have changed the router's wifi connection settings from b/g/n to just g/n, causing some Roku models to lose their ability to connect to the network. The solution is to set the router's configuration back to using the b/g/n setting.
   
• ROKU CANNOT FIND LOCAL WIFI NETWORK
  Some routers (reported from Xfinity and Cox, but there may be others) have had their 2.4 GHz wifi band turned off, leaving only the 5 GHz band operational. Devices with single band wifi radios, notably Roku Express and Premiere models (but not Express 4K models) as well as many other single band devices can not even see the 5 GHz band. The solution is to reconfigure the router and turn the 2.4 GHz band back on.
  
  If this problem was not caused by a router update deactivating the 2.4 GHz band, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku will allow the connection to be reestablished. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System or Settings > System > Power.

If you need to make configuration changes on equipment supplied by your internet provider but you have no access to its settings, you may need to request your internet provider to make the changes for you.

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[BrandE]

There is now a rollback to the previous software version everyone! Setting>system>system updated> check now. There you will find the rollback to software version 10.0.0 build 4209

[bnbuckeye]

Can confirm that the rollback fixed everything for me. 

[deke40]

Keeping my fingers crossed.  I have five Roku TVs(4 Sharps-1 Insignia) and have had no problems with the 10.5.0 update.  Hope everybody else ges this straightened out sooner than later.

[Greifenstein]

Thanks so much for the heads-up! This rollback has fixed my internet issue 

[Rdaponte69]

Checked for an update and my system is still on 10.5 and I am still seeing Excellent signal strength but “Internet download speed: Poor (< 1 Mbps)

[StL_Don]

Seems like a catch-22.  When I go to settings-> check for update it wants an internet connection, I can't get an internet connection without the (un) update.  
😞 

[renojim]

@StL_Don, will it connect to your phone's hotspot (if available)?  You may be able to update that way.

[TonyMaiello]

Mine does the same thing. When you go to set up connection it shows my wifi with excellent signal strength yet it won’t connect.