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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Tyedye1983
Newbie
‎01-06-2023 08:01 PM

Internet isn't on the list to connect. Cable company said it's a Roku problem

My cable company has reset my modem a few times every else is online. Try to connect to Roku thru settings my internet address never comes up. I have scanned and scanned never is there. I have been on Roku for 5 yrs and never had this happen before. Suggestions?? 

 

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2 REPLIES 2
HDMIGuy
Roku Guru
‎01-06-2023 08:16 PM

Re: Internet isn't on the list to connect. Cable company said it's a Roku problem

What Roku device do you have?  Some Roku devices cannot use the 5 GHz band.  Do you have 2.4 GHz available on your router?

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renojim
Community Streaming Expert
‎01-07-2023 01:33 AM

Re: Internet isn't on the list to connect. Cable company said it's a Roku problem

To add to what @HDMIGuy asked, the model number is what's important for us to know, not just the mode name.  You can find the model number under Settings->System->About or written on the device.

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