Roku Community

Tyedye1983 · ‎01-06-2023

My cable company has reset my modem a few times every else is online. Try to connect to Roku thru settings my internet address never comes up. I have scanned and scanned never is there. I have been on Roku for 5 yrs and never had this happen before. Suggestions??

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HDMIGuy · ‎01-06-2023

What Roku device do you have? Some Roku devices cannot use the 5 GHz band. Do you have 2.4 GHz available on your router?

renojim · ‎01-07-2023

To add to what @HDMIGuy asked, the model number is what's important for us to know, not just the mode name. You can find the model number under Settings->System->About or written on the device.

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