Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Joejoejoe
Channel Surfer

Re: Internet connection is fine but ROKU won't connect.

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I have you all the info you requested and still no progress!

Joejoejoe
Channel Surfer

Re: Internet connection is fine but ROKU won't connect.

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Still no feedback.  Are you looking at the issue?

0 Kudos
Joejoejoe
Channel Surfer

Re: Internet connection is fine but ROKU won't connect.

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Still no resolution or reply.  Looks like customer assistance is lacking assistance?

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RokuTakashi
Community Moderator
Community Moderator

Re: Internet connection is fine but ROKU won't connect.

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Hi @Joejoejoe,

Thanks for keeping us posted.

We sincerely apologize for the inconvenience it caused you, and this is not the experience we want you to have. We're currently aware of the issue, and the appropriate Roku team is working further to resolve it. Rest assured that once more information is available, we'll make sure to update this Community thread. 

Your understanding and patience are greatly appreciated in the meantime.

All the best,
Kash

Takashi O.
Roku Community Moderator
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Joejoejoe
Channel Surfer

Re: Internet connection is fine but ROKU won't connect.

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Thank you takashi

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olddog1
Roku Guru

Re: Internet connection is fine but ROKU won't connect.

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roku camera finally working like it should

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