Hi, @Sh5
Welcome to the Roku Community.
We understand that you're having an issue with your Roku device not connecting to your internet connection and giving you the Error code 016. This specific error code occurs when you are trying to launch a channel but the network or internet connection has been lost. Select Set up connection to go to the network settings on your Roku device and follow the on-screen instructions. If the behavior continues, the wireless signal may be too weak.
To further resolve this issue, kindly follow the troubleshooting steps below:
Restart your Roku device and your router.1.
- To restart your Roku player, go to Settings > System > System restart. To restart your Roku TV, go to Settings > System > Power > System restart. You can also unplug the Roku device from the power source, wait a few moments, and then reconnect it.
- To restart your router, check the instructions from your ISP or router vendor. In some cases, you can simply unplug it and plug it back in, and in other cases it may require pressing a reset button on the device.
Note: It will take a few minutes for both devices to completely restart.
For more information, you can be guided with this support article on What should I do if I cannot connect to my home network or the internet?
We hope you find this information helpful, and feel free to reach out to us if you have further concerns or inquries.
Best wishes,
Kash
Takashi O.
Roku Community Moderator
