Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ChiefH
Reel Rookie

Hotel/dorm step 7 doesn’t work.

Jump to solution

I have successfully used my Roku Express in hotels before and used my cellphone to connect to my Roku Direct to put in the hotel username/password. This time I am not getting the hotel/dorm question after connecting to the hotel Wi-Fi and nothing works. When I try to connect to the Roku Direct I get an incorrect password error. I have done a factory reset and updated the software using my cellphone hotspot. When connected to my phone hotspot everything works.

Labels (1)
0 Kudos
1 Solution

Accepted Solutions
RokuReynan-L
Community Moderator
Community Moderator

Re: Hotel/dorm step 7 doesn’t work.

Jump to solution

Hi, @ChiefH

Thank you for joining us here in the Roku Community!

We'd be happy to assist you in connecting your streaming device to your dorm internet.

In this case, we suggest trying to retype the internet password. You may also try checking if the password is correct.

Here are the steps on how to connect to your dorm internet:

  1. Press the Home button on your Roku remote
  2. Scroll and select Settings
  3. Select Network
  4. Select Set Up connection
  5. Select Wireless
  6. From the list of available networks, choose the wireless network for the hotel or college dorm. 
    If you do not see the network, select Scan again to see all networks.
  7. After your Roku device connects to the network, select I am at a hotel or college dorm.

After the connection is initiated, the remaining steps will appear on the television screen. Complete these steps on your computer or smartphone.

  • Note: You have several minutes to authenticate. If the network setup times out, select Try again to initiate the connection again.

After the connection is authenticated, your Roku device will return to the Network menu. The Network name should match the network for the hotel or college dorm, and the Status should say Connected.

Furthermore, you may visit this support article on how to use Hotel and Dorm Connect to connect to the internet

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan

Reynan L.
Roku Community Moderator

View solution in original post

0 Kudos
2 REPLIES 2
ChiefH
Reel Rookie

Re: Hotel/dorm step 7 doesn’t work.

Jump to solution

I had to call the corporate IT department and they authorized me on the network using the MAC address.

0 Kudos
RokuReynan-L
Community Moderator
Community Moderator

Re: Hotel/dorm step 7 doesn’t work.

Jump to solution

Hi, @ChiefH

Thank you for joining us here in the Roku Community!

We'd be happy to assist you in connecting your streaming device to your dorm internet.

In this case, we suggest trying to retype the internet password. You may also try checking if the password is correct.

Here are the steps on how to connect to your dorm internet:

  1. Press the Home button on your Roku remote
  2. Scroll and select Settings
  3. Select Network
  4. Select Set Up connection
  5. Select Wireless
  6. From the list of available networks, choose the wireless network for the hotel or college dorm. 
    If you do not see the network, select Scan again to see all networks.
  7. After your Roku device connects to the network, select I am at a hotel or college dorm.

After the connection is initiated, the remaining steps will appear on the television screen. Complete these steps on your computer or smartphone.

  • Note: You have several minutes to authenticate. If the network setup times out, select Try again to initiate the connection again.

After the connection is authenticated, your Roku device will return to the Network menu. The Network name should match the network for the hotel or college dorm, and the Status should say Connected.

Furthermore, you may visit this support article on how to use Hotel and Dorm Connect to connect to the internet

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan

Reynan L.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.