Wi-Fi & connectivity

[ChiefH]

I have successfully used my Roku Express in hotels before and used my cellphone to connect to my Roku Direct to put in the hotel username/password. This time I am not getting the hotel/dorm question after connecting to the hotel Wi-Fi and nothing works. When I try to connect to the Roku Direct I get an incorrect password error. I have done a factory reset and updated the software using my cellphone hotspot. When connected to my phone hotspot everything works.

[ChiefH]

I had to call the corporate IT department and they authorized me on the network using the MAC address.

[RokuReynan-L · Accepted solution]

Hi, @ChiefH

Thank you for joining us here in the Roku Community!

We'd be happy to assist you in connecting your streaming device to your dorm internet.

In this case, we suggest trying to retype the internet password. You may also try checking if the password is correct.

Here are the steps on how to connect to your dorm internet:

1. Press the Home button on your Roku remote
2. Scroll and select Settings
3. Select Network
4. Select Set Up connection
5. Select Wireless
6. From the list of available networks, choose the wireless network for the hotel or college dorm. 
   If you do not see the network, select Scan again to see all networks.
7. After your Roku device connects to the network, select I am at a hotel or college dorm.

After the connection is initiated, the remaining steps will appear on the television screen. Complete these steps on your computer or smartphone.

• Note: You have several minutes to authenticate. If the network setup times out, select Try again to initiate the connection again.

After the connection is authenticated, your Roku device will return to the Network menu. The Network name should match the network for the hotel or college dorm, and the Status should say Connected.

Furthermore, you may visit this support article on how to use Hotel and Dorm Connect to connect to the internet

If you need further clarification and assistance, please don't hesitate to let us know.

Regards,
Reynan