Hi @jofrapa,
Welcome, and thanks for posting to the Roku Community!
We understand that you are having an issue with your Roku device. We would like to know more about the problem you've been experiencing so we can offer you some help.
Refer to these questions to better identify the issue you're experiencing:
- What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV—specify TV)
- How long have you been experiencing this problem?
- Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
- Are you encountering any error codes or messages?
- What troubleshooting steps have you taken so far to resolve the issue?
With more information, we'll be able to assist you further.
All the best,
Chel
Jecheal R.
Roku Community Moderator