Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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ardeepee
Binge Watcher

Roku can't see network, while laptop, right next to it is fine.

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Roku TV loses internet connection, and can't see local network. Wi-fi is fine on laptop in same location.

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku can't see network, while laptop, right next to it is fine.

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Hi, @ardeepee 

Thanks for posting, and welcome to the Roku Community.

We came across your post regarding an issue with your network, and we'd be glad to assist you in resolving this issue. Let's perform some actions such as a troubleshooting step to address it. Kindly follow the instructions below:

Reset Network Connection:

  1. Press Home  on your Roku remote
  2. Scroll and select Settings
  3. Select Advanced System settings
  4. Select Network connection reset
  5. Select Reset connection

System Restart

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

Additionally, you can perform a restart on your modem/router to have an optimal established connection from your Roku TV to your network connection.

Please keep us posted on what you find out, and feel free to let us know if you have further concerns or inquiries.

Best wishes,
Kash

Takashi O.
Roku Community Moderator

View solution in original post

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3 REPLIES 3
ardeepee
Binge Watcher

Re: Roku can't see network, while laptop, right next to it is fine.

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Go to settings>system>advanced system settings>network connection reset

My Roku TCL TV then reboots, and is able to "see" the wireless signal.

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RokuTakashi
Community Moderator
Community Moderator

Re: Roku can't see network, while laptop, right next to it is fine.

Jump to solution

Hi, @ardeepee 

Thanks for posting, and welcome to the Roku Community.

We came across your post regarding an issue with your network, and we'd be glad to assist you in resolving this issue. Let's perform some actions such as a troubleshooting step to address it. Kindly follow the instructions below:

Reset Network Connection:

  1. Press Home  on your Roku remote
  2. Scroll and select Settings
  3. Select Advanced System settings
  4. Select Network connection reset
  5. Select Reset connection

System Restart

  1. Press Home on your Roku remote
  2. Scroll and select Settings
  3. Select System
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart

Additionally, you can perform a restart on your modem/router to have an optimal established connection from your Roku TV to your network connection.

Please keep us posted on what you find out, and feel free to let us know if you have further concerns or inquiries.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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makaiguy
Community Streaming Expert

Re: Roku can't see network, while laptop, right next to it is fine.

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There are some router setting issues that can prevent your Roku from "seeing" your local WiFi network And to make matters worse, some of them can be set by recently-reported router updates. These have primarily been reported with routers supplied by internet providers (Comcast/Xfinity, Cox, and AT&T so far), but it's possible they could also occur with other internet providers or user-owned routers that have received similar updates.

ROKU CANNOT FIND LOCAL WIFI NETWORK AT ALL
There are several possible causes. If you have one of these situations, see "Reconfiguring Router", below.
 
A) 2.4 GHz WIFI BAND TURNED OFF
Some recent router updates have turned off dual band routers' use of the 2.4 GHz band. Some Roku models, notably Roku Express/Express+ non-4K models (model numbers below 3940) and Premiere/Premiere+ (model numbers below 4620), are lower end units with single band WiFi radios that only support the 2.4 GHz band. They, and many other devices of all sorts that are 2.4 GHz only, can't even see the 5 GHz band, let alone connect to it. If you have a 2.4 GHz only Roku model and a dual band router with both 2.4 and 5 GHz bands, be sure the router's 2.4 GHz band is turned on.
 
B) WIFI CHANNELS 12-14
In the 2.4 GHz WiFi band, all Rokus support channels 1-11, as are used in North America. If your router supports 2.4 GHz channels 12-14 that are used in other regions make sure your router is set to use a channel in the 1-11 range and that you aren't using an auto setting that could select channels outside this range.
 
C) DFS CHANNELS
All Rokus with dual-band WiFi radios can connect to the 5 GHz wifi band in two ranges of channel numbers, 36-48, and 149-165.

Channels between these two ranges are reserved as Dynamic Frequency Selection (DFS) channels and are shared with other uses such as military, radar, and weather. Only some of the newest Rokus using the latest Realtex 13xx WiFi processors can receive these DFS channels. Per the Wikipedia Chart at https://en.wikipedia.org/wiki/Roku#Feature_comparison, those models are:
 •   Streaming Stick 4K/4k+ (3820/3821)
 •   Express 4K/4k+ (3940/3941)
 •   Ultra/Ultra LT (4800/4801)

Many home use modems do not include the DFS channels but some do, so if yours is a dual-band Roku that cannot find your WiFi network, try setting your router to NOT use DFS channels. If your router supports DFS channels and you can't turn them off, make sure you aren't using an auto setting that could select DFS channels.

Reconfiguring Router
Thanks to forum user @AvsGunnar  for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make these changes for you:

If your problem was not caused by any of the above, a restart of the router (even if other devices are still connecting) followed by a restart of the Roku may allow the connection to be reestablished. Depending on your Roku model you'll find the "System restart" option under either "Settings > System > Power" or if you have no "Power" option, under "Settings > System", or if more convenient you can just pull the Roku's power for a few seconds and let it restart.

 

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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