Wi-Fi & connectivity

[jontalk]

@Gilbert0331The most common connectivity problem is channel congestion. And its possible the streaming stick WiFi radio is weaker than those on your other devices, though I own a Roku Ultra and use a powerline network since wired connections are by far the best. Regardless, I suggest you install WiFi Analyzer for Android, or if an iPhone, something similar in the App store. Once installed, you'll be able to see how many others are using the same channel/bandwidth setting. IF there are numerous others using the one you've selected, log into the router and choose a different channel that's less congested. Most configure their router using Auto-Channel setting, so I suggest you change it to manual. Hope that helps

[brosini]

Roku Express 4K+

[brosini]

I have RokuExpess 4K+, my roku device keeps giving me error 003, which is network error.

When I try to reconnect, I don't see my wireless network listed. I have restarted modem,  unplugged roku device and TV but nothing.  I have texted w roku support and still no answer.

Help!

[RokuJechealR · Accepted solution]

Hi @brosini,

Thanks for the first post to the Roku Community!

We appreciate you letting us know about the issue you've been experiencing with your Roku device. We suggest rebooting your router by unplugging it for about 60 seconds and replugging it again.

If error 003 still occurs, we can also try connecting your Roku device to an alternative wireless connection, such as a mobile hotspot, to see if you are still experiencing the same issue.

For more information about that specific error message, visit our Support page here: What should I do if my Roku® device cannot update software?

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel