Wi-Fi & connectivity

[magicalwizard]

I keep filling out the form to receive the free HDMI extender and it keeps telling me: 
"Please check and correct your shipping address. We do not recognize the address provided as a shippable address."

The form I am filling out is at this link:
https://my.roku.com/hdmi

Does anyone know why is not working? 

[RokuKariza-D]

Hi @magicalwizard 

Thanks for reaching out here in the Community!

Could you try using an incognito or private tab to open the free HDMI extender link? If the same error shows up, please reply here with the serial number of your Roku stick. This can be found at the back or underneath the player itself.

Keep us posted.

All the best,
Kariza

[magicalwizard]

That did not work.  

[RokuKariza-D]

@magicalwizard 

Thanks for the reply.

I have passed your information and concern to our Support team. I'd recommend keeping an eye on your email since they will be reaching out to you from there.

Your patience and understanding are greatly appreciated.

All the best,
Kariza