I've had an Express+ for about 4 years and it seems after the most recent update I'm having WiFi issues. Specifically it will lose connection watching Netflix or YouTube TV randomly. If that happens I have to restart in the home menu our pulling the plug.
When that happens I get a low power error for a minute or two. After that the device works like normal.
We moved into this house about 8 months ago and have used same cabling and power brick and cables the whole time.
Is anyone else experiencing someone similar? Any help would be appreciated.
The Roku Express+ models (3931, 3910, or 3710) all are 2.4 GHz band devices only. They will not connect to a 5 GHz network.
Many ISPs, particularly Comcast, AT&T, and other major ISPs, have begun changing the settings from 802.11 b/g/n to g/n which will cause connectivity issues. That could be the problem, and should be ruled out.
You see, it could be that the ISP made a change around the same time as your receiving the update, a simple coincidence (that's why the word exists). Check your network wireless router settings first, and rule that out before doing other steps.
DBDukes Roku Community Streaming Expert Note: I am not a Roku employee.
If this post solves your problem please help others find this answer and click "Accept as Solution."
Roku Community Streaming Expert I am not a Roku employee, only a user like you. Please, no support questions via private message -- post them publicly to the Community where others may benefit as well. If this post solves your problem please help others find this answer by clicking "Accept as Solution.".
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