Wi-Fi & connectivity

[LondonRayne]

I've done quite literally everything that the internet and Roku tell me to do. IT'S NOT MY INTERNET,my partner works from home so it is quite literally not possible for us to have "no Internet" and it not effect him. 

It's also highly distressing that there are literally THOUSANDS of online posts about this exact thing from YEARS ago. This HAS to be a problem generating on Rokus end. Also them gaslighting customers into believing that it's an us problem(so that we're then forced to go buy more rokus/Roku TVs) instead of finding the bug and ACTUALLY fixing it, just speaks to the kind of company Roku is turning into. 

If this company keeps up the way it is Roku will be gone in 5years bc their costumer service is awful, they don't fix the bugs they're customers ask them to fix and all they care about is getting more and more money.

Fix your isht Roku or kick rocks, people don't have the time, energy, patience or money to be playing corporate games anymore. WE WILL LEAVE! 

[allisonm0515]

Same here. Yes I know how to restart my Roku and Router but obviously that is not the issue when the wifi signal is EXCELLENT. Roku, figure it out. 

[RokuJechealR · Accepted solution]

Hi @LondonRayne @allisonm0515,

Thanks for posting to the Roku Community!

We apologize for any inconvenience this may have caused. That's not what we aim for. We'd like to take action on this, but we need more details to see if there are any options that we can look further into. Do you receive an error code or message when connecting to the network? Did you try to connect the device to your home network or the router?

Furthermore, if the affected device is either a Roku Express or Roku Premiere, please note that they are only compatible with wireless b/g/n networks on the 2.4 GHz spectrum. Ensure that your hotspot is broadcasting a 2.4GHz Wi-Fi network for the device to connect. You can check your device model by navigating to Settings > System > About.

In addition, if you need help configuring your router, we suggest contacting your ISP.

If you are getting an error code or message, refer to this link for common Roku error codes and their recommended actions: How to connect your Roku device to the internet using Wi-Fi or Ethernet.

Please keep us posted with the details.

All the best,
Chel