Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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tlwolf
Binge Watcher

Re: Ethernet port only 10/100 on new Ultras not 10/100/1000

The lights on the Roku Ultra RJ-45 jack do not flash when the cable is inserted. No evidence of a handshake.

I'll open the router software to see if there is any evidence that it sees the Ultra. I'm going to have to find some time to pursue that avenue. I'll get back to you.

Can I get the Ultra Mac Address from settings right?

 

 

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atc98092
Community Streaming Expert

Re: Ethernet port only 10/100 on new Ultras not 10/100/1000


@tlwolf wrote:

Can I get the Ultra Mac Address from settings right?


Yes, from the Settings/System/About menu.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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JesseWV
Reel Rookie

Re: Ethernet port only 10/100 on new Ultras not 10/100/1000

What model cable modem and switch are you connecting it to?

A quick look through their specs will tell you if they support 100Mb "fast" ethernet.

If your switch is managed, you may be able to turn off auto-negotiation and set the port to 100M/full duplex. 

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tlwolf
Binge Watcher

Re: Ethernet port only 10/100 on new Ultras not 10/100/1000

Router: Deco AX3000 Model: X55 Pro Rated 2.5 GB

Modem: Nokia Model: XS-010X-Q (1GB Fiber)

Switch is TrendNet rated at 2.5 GB. Unmanaged. No mention of 100MB Fast

Everything in the LAN is rated a 2.5GB

I assumed that 100 MB fast would be included

I have not yet had time to open up the router management software and explore

I have connected the Ultra directly to the Modem, cutting out the LAN, and it still does not connect nor do the lights at the RJ45 socket flash indicating a handshake

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JesseWV
Reel Rookie

Re: Ethernet port only 10/100 on new Ultras not 10/100/1000

In general, 2.5g multigig ports do not support fast ethernet so that's your problem. You need a cheap un-managed switch that supports 100Mb  to put between the Roku and TrendNet switch.

TP-Link TL-SG105 https://a.co/d/0BJiub0

 

 

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