Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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railroader
Level 7

Error code 020, Hot spot has worked for over a year with no problem.

[personal information removed]

Error code 020, Hot spot has worked for over a year with no problem, now when I go on netflex, vudu, or others and choose a movie etc. it sends me a message to disconnect everything, shut my TV of and reconnect. Tried this several times but does the same thing. Sometime I do have sound but just the instructions.

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1 REPLY 1
RokuMary-F
Roku Employee
Roku Employee

Re: Error code 020, Hot spot has worked for over a year with no problem.

Hi @railroader,

Welcome to the Roku Community!

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

For this specific error message, I would recommend checking out our Support page for troubleshooting issues here: What to do if you see an “HDCP Error Detected” message or a purple screen | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

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