Wi-Fi & connectivity

[railroader]

[personal information removed]

Error code 020, Hot spot has worked for over a year with no problem, now when I go on netflex, vudu, or others and choose a movie etc. it sends me a message to disconnect everything, shut my TV of and reconnect. Tried this several times but does the same thing. Sometime I do have sound but just the instructions.

[RokuMary-F · Accepted solution]

Hi @railroader,

Welcome to the Roku Community!

Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

For this specific error message, I would recommend checking out our Support page for troubleshooting issues here: What to do if you see an “HDCP Error Detected” message or a purple screen | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary