Wi-Fi & connectivity

[rickoneguy]

Either they don't think it's their issue and think it's a dumb user end issue, or they know it's their problem and they wont/can't fix it or they don't have enough dev resource and it's sitting in a TBD pile. None of which make for a very nice user experience. 

[Guest1111]

Are there any other Roku resources on this site to check for updates as to when Roku will have this issue resolved? Thank you

[RokuERey · Accepted solution]

Hi Community users,

We've fixed the problem. To fully resolve the issue, please update your software manually.

Here’s how:

1. Press the Home button on your Roku remote.
2. Go to Settings > System > Software update.
3. Select Check Now.

For more detailed instructions, visit our Support page: How to update the software on your Roku streaming device | Official Roku Support

Please try these steps and let us know if they resolve your issue.

Thanks,
Rey

[Curtainb]

Mine was fixed after calling roku 4 or 5 times and reaching out to the facebook page since 1st level kept saying it was on my side. Turns out it was on roku side and both my 3800r/x and ultra 4661rw are working.  Had to be persistent to get someone else to engage the engineering side after proving it was not on my end. All is well that ends.  THANKS to the last roku tech that escalated the issue after frustration level had be maxed out.

[Curtainb]

Mine was fixed after calling roku 4 or 5 times and reaching out to the facebook page since 1st level kept saying it was on my side. Turns out it was on roku side and both my 3800r/x and ultra 4661rw are working.  Had to be persistent to get someone else to engage the engineering side after proving it was not on my end. All is well that ends.  THANKS to the last roku tech that escalated the issue after frustration level had be maxed out.

[Curtainb]

It has been fixed now on both on mine.

Mine was fixed after calling roku 4 or 5 times and reaching out to the facebook page since 1st level kept saying it was on my side. Turns out it was on roku side and both my 3800r/x and ultra 4661rw are working.  Had to be persistent to get someone else to engage the engineering side after proving it was not on my end. All is well that ends.  THANKS to the last roku tech that escalated the issue after frustration level had be maxed out.

[Curtainb]

Both of mine fixed now 3800 and ultra

[rickoneguy]

Fixed, thank you.

[dvoyage]

Working for me now - thanks a lot!

[RokuTakashi · Accepted solution]

Hi, Community users.

Kindly be advised that the issue has been fixed by our team.

We encourage you to update your Roku devices by navigating to Settings > System > Software update, then Check Now. 

For more detailed instructions, visit our Support page: How to update the software on your Roku streaming device | Official Roku Support.

If the issue persists, please let us know and we'll take further actions to address it.

Best wishes,
Kash