Wi-Fi & connectivity

Help & troubleshooting for network issues, including connecting your device to your home Wi-Fi network, connecting to public networks, troubleshooting wireless issues & ethernet connections, and optimizing streaming performance.
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angelcarlos1
Level 7

Do I need to be in the same network to see my cameras in the smart home app?

I wanted to see my cameras in the smart home app in my iphone far from home but cameras doesn’t connect.

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AvsGunnar
Community Streaming Expert

Re: Do I need to be in the same network to see my cameras in the smart home app?

@angelcarlos1 

Whenever mine has issues like this, I just uninstall the SmartHome app, restart my phone, and then reinstall the SmartHome app.  Usually connects immediately after this.

The answer to your question is that you do not have to be on the same network to view your cameras.  You just have to be logged in to the Smarthome app.

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660x, Premiere+ 3921, Express 4k+ 3941
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