Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Device stopped working after outage.

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Community Moderator
Community Moderator

Re: Device stopped working after outage.

Hi @Mvsilva,

Welcome, and thanks for the first post to the Roku Community!

We understand you have connectivity issues with your Roku devices and are interested in learning more about the problem. Are you encountering any error codes or messages when connecting your devices to the network? What specific steps have you tried to resolve the issue? In addition, could you share with us who is your internet service provider? (ISP)

For troubleshooting purposes, have you tried to connect your Roku device to an alternative wireless connection, such as a mobile hotspot, to see if you are still experiencing the same issue?

With more detailed information, we will be able to assist you further.

All the best,

Jecheal R.
Roku Community Moderator
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