Wi-Fi & connectivity

[KKendall85]

Xfinity service.

Changed the band setting from b/n to the suggested setting.  Now it won't connect to modem, changed back to b/n. Connects to modem, fails internet check.

Have restarted, unplugged, and done it all again. No internet.

I have the xfinity app, followed the procedures on there. It checks the modem/internet and shows that I am getting 110% of my plan speed. Shows there is no issue on its side.

Roku app is up to date.

My Alexa show is able to play music from pandora.

[AvsGunnar]

@KKendall85 

What is the router model number and your Roku device model number (from settings/system/about)?

Is this a bew device you are trying to setup or is this a device that was previously working on the network and connecting to the internet previously?

[jason34s]

Hello,

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@KKendall85 indigocardwrote:

Xfinity service.

Changed the band setting from b/n to the suggested setting.  Now it won't connect to modem, changed back to b/n. Connects to modem, fails internet check.

Have restarted, unplugged, and done it all again. No internet.

I have the xfinity app, followed the procedures on there. It checks the modem/internet and shows that I am getting 110% of my plan speed. Shows there is no issue on its side.

Roku app is up to date.

My Alexa show is able to play music from pandora.

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Check modem compatibility, Wi-Fi channels, and DHCP settings. Restart modem, router, and devices. Verify physical connections. Use Wi-Fi analyzer app. Contact Xfinity support if issues persist.