Wi-Fi & connectivity

[Nsofranko212]

So I’m able to connect to the internet/Wi-Fi then I’ll be watching something and and it will start loading and end up kicking me off and saying I’m not connected any longer. Restart router and Roku-tv and then it will work again. Comcast’s said it’s not on them it has something to do with the Wi-Fi that’s built into tv, need help!

[RokuKariza-D]

Hi @Nsofranko212

Thanks for reaching out here in the Community.

Since your internet service provider is Comcast, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.

Let us know how it goes!

All the best,
Kariza